Storage Richmond upon Thames Service Terms and Conditions
These Terms and Conditions set out the basis on which storage and any associated removal or transportation services are provided in and around Richmond upon Thames. By booking or using the services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or placing items into storage.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company requesting or paying for the services.
Services means any storage, collection, delivery, loading, unloading, packing, unpacking or related removal services provided by the company.
Storage Facility means any premises, unit, container or area used for storing the client’s goods.
Goods means all items accepted into the care, custody or control of the company for storage or removal.
Agreement means the contract between the company and the client incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
The company provides storage services, with optional collection and delivery, in the service area that includes Richmond upon Thames and nearby districts. Services may involve the collection of goods from the client’s premises, transportation to the storage facility, ongoing storage, and subsequent redelivery as agreed.
The precise scope of the services will be set out in a quotation or booking confirmation, including any agreed dates, times, locations and charges. The company reserves the right to refuse, suspend or terminate services where the client is in breach of these Terms and Conditions or where the goods present a risk to safety, security or compliance with law.
3. Booking Process
All services must be booked in advance. Bookings may be made through the company’s chosen booking channels and will be confirmed in writing where possible. A booking is only accepted when the company issues a confirmation or when the company begins to provide the services, whichever occurs first.
The client must provide accurate and complete information at the time of booking, including the collection and delivery addresses, access details, approximate volume or list of goods, and any special requirements such as restricted access, parking constraints or fragile or high value items.
The company may request a visit or virtual survey to assess the volume and nature of the goods, access issues and any other factors relevant to the quotation. Any quotation given before such an assessment may be an estimate only and may be revised once more accurate information is available.
The client is responsible for ensuring that any required permissions, parking arrangements and access are in place at collection and delivery points. Any delays or additional costs arising from insufficient information, access issues or waiting time may be charged to the client.
4. Quotations and Prices
Unless stated otherwise, all quotations are estimates based on the information supplied by the client. Quotations may specify storage charges, collection and delivery charges, packing charges, waiting time, and any additional services requested by the client.
The company reserves the right to revise a quotation or make additional charges where:
the client’s instructions change after the quotation is issued or after the services begin
the volume, weight or nature of the goods differs from what was declared at the time of booking
there are delays outside the company’s control, including waiting for access, keys or documentation
there are unforeseen access difficulties such as narrow staircases, blocked access, parking restrictions or the need for additional staff or equipment.
All prices are exclusive of any applicable taxes or charges imposed by law unless clearly stated otherwise. The company will inform the client of any such charges where reasonably possible.
5. Payments
Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, storage charges are payable in advance and collection or delivery charges are payable either in advance or on completion of the relevant service.
The company may request a deposit or full prepayment before confirming a booking. Where storage is ongoing, the company may invoice monthly or at other regular intervals. The client must ensure that payments are made on time and in full using an accepted payment method.
If payment is not received by the due date, the company may charge interest on any outstanding amounts at a reasonable rate, apply administrative charges, suspend access to the goods, or refuse to carry out further services until all overdue sums have been paid.
The company reserves the right to exercise a lien over the goods in its possession for all sums due from the client, including storage and any associated costs. If amounts remain unpaid for a significant period, the company may, having given reasonable notice, arrange for the sale or disposal of some or all of the goods to recover outstanding sums and associated costs.
6. Cancellations and Amendments
The client may cancel or amend a booking by giving notice to the company. Any right to cancel under consumer legislation is in addition to these terms, where applicable.
Where a booking is cancelled or significantly changed by the client within a short period before the scheduled date, cancellation or amendment charges may apply. These charges reflect the costs, time and resources allocated by the company and will be notified to the client at the time of booking or in the confirmation. As a guide, charges are likely to increase as the scheduled service date approaches.
If the company needs to cancel or amend a booking due to circumstances beyond its reasonable control, including severe weather, accidents, staff illness, traffic disruption, or issues affecting the storage facility, the company will notify the client as soon as reasonably practicable and will seek to rearrange the services. The company will not be liable for any indirect or consequential losses arising from such cancellation or amendment, subject to the liability provisions below.
7. Client Responsibilities
The client is responsible for:
ensuring that they have legal ownership of the goods or authority from the owner to store or move them
providing accurate and complete information about the goods, including any special handling needs
packing the goods safely and appropriately where the company is not providing packing services
ensuring that no prohibited or hazardous items are included in the goods
complying with all relevant laws and regulations relating to the goods, storage and waste.
The client is also responsible for ensuring that any fragile items, valuables or items of special value, such as artwork, collections, antiques or electronic equipment, are properly protected and declared to the company before collection. The company may refuse to carry particularly fragile or high value items or may require special arrangements or additional charges.
8. Prohibited Goods and Waste Regulations
The client must not store or request the transport of any goods that are illegal, dangerous, hazardous or likely to cause damage, contamination or nuisance. Prohibited items include, but are not limited to, explosives, firearms, flammable liquids or gases, toxic or corrosive substances, perishable food, live animals, plants, illegal drugs, counterfeit goods, or any other items restricted by law.
The client must not use the storage facility for waste, refuse or unwanted materials that should properly be disposed of through licensed waste facilities. The company is not a waste carrier or disposal service and will not knowingly accept household or commercial waste for storage or removal.
Where the company agrees to remove and dispose of specific items, this will be subject to separate charges and in accordance with applicable waste and environmental regulations. The client confirms that any items presented for removal and disposal are theirs to discard and that no third party rights are affected.
If prohibited or unsafe goods are discovered, the company may refuse to move or store them, may arrange at the client’s cost for their removal, relocation or disposal, and may notify relevant authorities where required by law. The client will be responsible for any fines, penalties, losses or expenses arising from a breach of this section.
9. Access to Stored Goods
Access to the storage facility and to the client’s goods will be arranged in accordance with the company’s operational procedures. The client may be required to book visits in advance and present appropriate identification or authorisation.
The company may restrict or suspend access where charges are overdue, where there are safety or security concerns, or where maintenance or operational reasons make it necessary. Reasonable notice of any planned access restrictions will be given where practicable.
10. Liability and Insurance
The company will exercise reasonable care and skill in providing the services. However, the company’s liability for loss of or damage to goods is subject to the limitations set out in this section.
Unless otherwise agreed in writing, the company’s liability for loss, damage or delay to goods arising from its negligence or breach of contract will be limited to a reasonable amount per item or per consignment, subject to an overall cap, as stated in the quotation or booking confirmation or otherwise communicated to the client.
The company will not be liable for loss or damage resulting from:
inherent defects, deterioration or fragility in the goods
insufficient or inadequate packing, unless packing is carried out by the company
wear and tear, gradual deterioration, or atmospheric or environmental conditions within normal storage parameters
acts or omissions of the client or third parties, including where persons other than the company handle the goods
events beyond the company’s reasonable control, including natural disasters, industrial action, breakdown of vehicles, or interruptions to utilities.
The client is strongly advised to obtain appropriate insurance cover for the full value of the goods while in storage and during any associated transportation. Where the company offers insurance options, any such cover will be subject to separate terms and conditions provided by the insurer. The client remains responsible for ensuring that the level and scope of cover are adequate for their needs.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other matter that cannot be excluded or limited by law.
11. Time Limits for Claims
The client must inspect the goods as soon as reasonably possible after collection, delivery or accessing the storage facility. Any visible loss or damage should be notified to the company promptly and in any event within a reasonable period after discovery.
Where the client wishes to make a claim for loss or damage to goods, full details must be provided to the company without undue delay, together with any available evidence such as photographs, inventory lists or receipts. Failure to notify the company within a reasonable time may affect the ability to investigate the claim and could reduce or extinguish any liability, except where the law provides otherwise.
12. Termination of Storage
Either party may terminate the storage arrangement by giving reasonable written notice in accordance with any minimum notice period specified in the quotation or booking confirmation. Storage charges will continue to accrue until the goods are removed from the storage facility and all sums owed are paid in full.
If the client fails to collect the goods or make arrangements for delivery at the end of the storage period, or if charges remain unpaid, the company may exercise its rights over the goods, including lien, sale or disposal as described in these Terms and Conditions and any applicable law.
13. Data Protection and Privacy
The company will collect and use personal information about the client and any authorised contacts for the purposes of providing and administering the services, processing payments, handling enquiries and complying with legal obligations.
Personal data will be handled in accordance with applicable data protection laws. The client is responsible for ensuring that any personal data provided is accurate and for informing the company of any changes. Further information about how personal data is handled may be provided in a separate privacy notice.
14. Complaints and Dispute Resolution
If the client is dissatisfied with any aspect of the services, they should raise the issue with the company as soon as reasonably practicable so that it can be investigated and, where appropriate, resolved. The company will aim to respond to complaints within a reasonable timeframe and to seek a fair outcome.
Where a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution. Nothing in this section prevents either party from bringing proceedings before the courts where appropriate.
15. Amendments to these Terms
The company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the way in which services are provided. The version in force at the time of a booking will apply to that booking. Any material changes will be made available to clients in a reasonable manner.
16. Governing Law and Jurisdiction
These Terms and Conditions and any non contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to hear any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services, subject to any mandatory provisions of law that apply for the benefit of consumers.
17. General Provisions
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that part will be severed from the remainder, which will continue to be valid and enforceable.
No failure or delay by the company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy or prevent any further exercise of it.
The client may not assign or transfer their rights or obligations under the Agreement without the prior written consent of the company. The company may assign or subcontract its rights or obligations provided that this does not reduce the level of protection afforded to the client under these Terms and Conditions.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the services and supersede all previous discussions, correspondence or representations.
